About NA-DFC


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Consumer Complaint Service Unit  
ULPK Email
What is meant by Consumer Complaint Servive Unit ?

Consumer Complaint is a unit service centre which is formed to receive public complains which are related to quality, safety and legality aspect for product :

  • Drugs
  • Food
  • Cosmetics
  • Traditional Medicines
  • Addictive Drugs
What can you obtain from Consumer Complaint Service Unit ?

Consumer Complaint Service Unit is serving information which is related to products of Drugs, food, cosmetics, traditional medicines and addictive drugs which do not meet criterias and or wrong usage which can be hazardous to health.

How to submit complain to Consumer Complaint Service Unit ?

  1. Via Telephone at number 021-4263333
  2. Via Fax at number 021-4244947
  3. Via Email
  4. Come directly to:
Consumer Complaint Service Unit
National Agency of Drug and Food Control
Jln. Percetakan Negara No. 23 Jakarta 10560
Badan POM (NA-DFC)
Jl. Percetakan Negara No.23 - Jakarta 10560 Indonesia
Telp: (021) 4244691/42883279/42883309/42883462, Fax: (021) 42889117
Email: Informasi@pom.go.id
Copyright 2001 The National Agency of Drug and Food Control - Indonesia.
All rights reserved.